SRM – Process Automation

Process Automation Domain

Process Automation Services defines the set of capabilities that support the automation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring and maintaining liaison throughout the business cycle of an organization.

Process Automation

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Service Type	Description
Process Tracking	Allow the monitoring of activities within the business cycle
Case Management	Manage the life cycle of a particular claim or investigation within an organisation to include creating, routing, tracing, assignment and closing of a case as well as collaboration among case handlers
Conflict Resolution	Support the conclusion of contention or differences within the business cycle

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Service Type	Description
Inbound Correspondence	Manage externally initiated communication between an organisation and its stakeholders
Outbound Correspondence	Manage internally initiated communication between an organisation and its stakeholders

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Process Automation Domain

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