SRM - Customer Services

The Customer (or Client) Services Domain defines the set of capabilities that are directly related to an internal or external customer/client, the business’s interaction with the customer/client and the customer/client-driven activities or functions. The Customer/Client Services Domain represents those capabilities and services that are at the front end of a line of business and interface at varying levels with the customer in relation to the service that the customer/client consumes or relies upon.

SRM Client Services