Service Perspectives within an SRM
While the SRM defines the anatomy of a service from a conceptual perspective, the practical application of the reference model may vary depending on the needs of the business driver. Often a given business program will require services (IT related or not), to deliver the business capability. Applications are typically supported by IT staff, and clients will perceive value based on how well IT can deliver to their requirements.
See PWGSC Example: EA Planning and Business Alignment
In the industry today, there are several factors which are influencing the development and provisioning of business related services – among these, software which drives social networking, user profiling, content rendering, media streaming and other capabilities rely heavily on IT related capabilities and technologies.
Clients of an IT organization may request specific external capabilities to support their internal business functions. These capabilities may or may not be influenced by advances in the IT industry at large.
Each line of business could potentially leverage services exposed by other lines of business to introduce a concept known as Process Synergy; whereby not only technologies are applied, but all aspects of services are exposed which may include people, assets, applications, COTS solutions and any other related business capability which may be required to perform a given task, activity, process or output.
Service Overlaps