Process Automation Domain
Process Automation Services defines the set of capabilities that support the automation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring and maintaining liaison throughout the business cycle of an organization.
Process Automation
| Service Type | Description |
|---|---|
| Process Tracking | Allow the monitoring of activities within the business cycle |
| Case Management | Manage the life cycle of a particular claim or investigation within an organisation to include creating, routing, tracing, assignment and closing of a case as well as collaboration among case handlers |
| Conflict Resolution | Support the conclusion of contention or differences within the business cycle |
| Service Type | Description |
|---|---|
| Inbound Correspondence | Manage externally initiated communication between an organisation and its stakeholders |
| Outbound Correspondence | Manage internally initiated communication between an organisation and its stakeholders |