The Digital Asset Services Domain defines the set of capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. Capabilities within this Service Type manage the storage, maintenance and retrieval of documents and information of a system or website. Capabilities within this Service Type control the capture and maintenance of …
SRM – Business Management
SRM – Business Management The Business Management Services defines the set of capabilities that support the management of business functions and organisational activities that maintain continuity across the business and value-chain participants. The Business Management Services Domain represents those capabilities and services that are necessary for projects, programmes and planning within a business operation to be successfully managed. …
SRM – Process Automation
Process Automation Domain Process Automation Services defines the set of capabilities that support the automation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring and maintaining liaison throughout the business cycle of an organization. …
SRM – Customer Services
SRM – Customer Services The Customer (or Client) Services Domain defines the set of capabilities that are directly related to an internal or external customer/client, the business’s interaction with the customer/client and the customer/client-driven activities or functions. The Customer/Client Services Domain represents those capabilities and services that are at the front end of a line of business and interface at varying levels with …
Example EA Planning
EA Planning and Business Alignment The following material was developed for Public Works and Government Services Canada (PWGSC); one of the largest departments in the government of Canada.PWGSC has a mandate to support all other government departments, agencies, partners, suppliers and vendors who do business with Canadians, Provinces and cross-functional departmental mandates by branch and organization. This material outlines “how” EA planning …
SRM Perspectives
Service Perspectives within an SRM While the SRM defines the anatomy of a service from a conceptual perspective, the practical application of the reference model may vary depending on the needs of the business driver. Often a given business program will require services (IT related or not), to deliver the business capability. Applications are typically supported by IT staff, and clients will perceive …
A Service Reference Model
The Service Reference Model (SRM) is a business-driven, functional framework classifying Service Components with respect to how they support business and performance objectives. The SRM was developed to identify and classify Application Service Components that support agencies, departments and private sector organizations. The model covers their IT investments and assets as shown below. The model aids in recommending service capabilities to support the ...
Technology Planning
Technology Planning involves a sound understanding of the IT investments which have been made and their application in terms of the lines of business they serve. The adoption of a formal methodology is often applied, or developed using a hybrid approach whereby elements of multiple methodologies are combined. This allows clients to develop an Enterprise Architecture plan uniquely aligned to their …
One of Those Bad Days:)
I think we have all had "One of those days ..."; well yesterday was my turn. At 2:30 am the puppy had to go, whereby she proceeded to have diarrhoea all over the dog pen (I just cleaned it the day before). After getting dressed in the dark so as to not wake anyone, I discovered my socks did not ...